Hi, sorry for the late reply, work was a bit demanding the last 2 weeks. The actual numbers may vary between FW versions, thus you can use rs-enumerate-devices tool to check for the current configuration. I would also recommend to put self-powered USB3 hub between Surface and Camera - in the past we've encountered cases especially with portable/mini computers struggling to provide adequate power for Device to complete USB3 enumeration successfully.Īs for USB2 vs USB3 - the difference is in the supported streaming resolutions and FPS rates which are bounded by USB2 bandwidth and lower maximal power. , can you verify that camera access is enabled in Windows Privacy settings ? ( #3381) I tried to allow non-Store apps but nothing so far. Wenden Sie sich an den Systemadministrator, um weitere Informationen zu erhalten."" Wenden Sie sich an den Systemadministrator, um weitere Informationen zu erhalten."Ġ9/12 17:57:58,580 ERROR (types.h:313) CoCreateInstance(CLSID_SensorManager, NULL, CLSCTX_INPROC_SERVER, IID_PPV_ARGS(&pSensorManager)) returned: HResult 0x800704ec: "Dieses Programm wurde durch eine Gruppenrichtlinie geblockt. I also tried to run the firmware-updatetool but I get this error (sorry, german):Ġ9/12 17:57:58,540 ERROR (types.h:313) CoCreateInstance(CLSID_SensorManager, NULL, CLSCTX_INPROC_SERVER, IID_PPV_ARGS(&pSensorManager)) returned: HResult 0x800704ec: "Dieses Programm wurde durch eine Gruppenrichtlinie geblockt. Right now the camera is detected by Windows and shown in the devicemanager but not in Realsense Viewer.
Realsense Viewer won't detect the camera.
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